FAQ - AugustEmerald.com
Welcome to the August Emerald FAQ page. Here, you will find answers to the most frequently asked questions about our premium clothing brand, products, ordering process, and more.
General
What is August Emerald?
August Emerald is a premium clothing brand offering high-quality, stylish garments designed to make a statement. Our products are crafted with the finest materials and attention to detail.
How can I contact August Emerald?
You can contact us via email atsupport@augustemerald.comor call us at [Your Contact Number]. Our customer service team is available Monday to Friday from 11 AM to 6 PM IST.
Products
Where are your products made?
Our products are designed in-house but third party manufactured by skilled artisans in top-quality facilities. We ensure ethical practices and the highest standards of craftsmanship in our production process.
How do I find my size?
Please refer to our Size Guide available on each product page for detailed measurements and instructions on how to choose the right size. If you need further assistance, feel free to contact our customer service team.
How do I care for my August Emerald garments?
Care instructions are provided on the product label and the product page on our website. Generally, we recommend dry cleaning or gentle hand washing with mild detergent to maintain the quality and longevity of your garments.
Ordering
How do I place an order?
To place an order, simply browse our products, select your desired items, choose the correct size and color, and add them to your cart. Once you have finished shopping, proceed to checkout and follow the instructions to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible atsupport@augustemerald.comor call us at [9266805522]. We will do our best to accommodate your request. However, if your order has already been processed, we may not be able to make changes or cancellations.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and digital payment methods such as PayPal and UPI.
Shipping
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please refer to our Shipping Information page for details on rates and delivery times.
How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method selected. Please refer to our Shipping Information page for estimated delivery times.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order directly on our website using your order number.
Returns and Exchanges
What is your return policy?
We offer no return service but 30-day exchange policy for all unworn, unwashed, and undamaged items with original tags and packaging. To initiate an exchange, please contact us at support@augustemerald.com. For more details, visit our Returns and Exchanges page.
How do I exchange an item?
To exchange an item, please contact our customer service team at support@augustemerald.com. We will guide you through the process and ensure you receive the correct item.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund to your original payment method. You will receive a confirmation email once the return has been processed.
Additional Questions
Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website.
How can I stay updated on new products and promotions?
Sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and events. You can also follow us on social media to stay connected with August Emerald.
If you have any other questions not covered in this FAQ, please feel free to reach out to us. We are here to help and ensure you have a wonderful shopping experience with August Emerald.